frequently asked questions
-
Our studio is in the heart of our home. Located in Richmond, Virginia. However, we accept bouquets from anywhere in the U.S.!
-
The entire process from when we receive your bouquet to when the final frame is ready, takes 4-6 months total. We send updates when flowers are in the press/ drying stages, when design proposals are ready, and when the frame is finished.
-
We recommend booking 6 months before your wedding.
The earlier the better when booking floral preservations with us. We do accept limited numbers of bouquets every weekend. Additionally, we work with a small and local frame supplier by order. As soon as you place your order, we place ours ensuring your frame is ready as soon as possible!
-
Of course! If you select shipping when checking out, you will receive a PDF of shipping instructions along with your confirmation email.
-
Yes! As long as we have availability and you can get your bouquet to us within 5 days! Please email l.essentialsco@gmail.com or send us a DM on Instagram. @L.Essentials_ for last minute bookings to expedite the process.
-
Yes, most blooms change color when pressed and continue to change color within the frame over time. L’Essentials LLC uses UV protected glass to minimize color changing and fading. Pressing flowers is a natural art, therefore there will be some fading over time. If you have questions feel free to send them our way by emailing l.essentialsco@gmail.com
-
Most definitely! We love custom projects, the bigger the dream the better. We work with a local frame shop who can create custom frame sizes for us. If you have something special and unique in mind, please reach out and we can work up a custom quote!
faq-jewelry
-
Yes! We work with quality metals. Including brass, 18k gold, gold filled, 925 sterling silver.
-
Our earrings are extremely light weight! Using quality metals that your ears will love. more info under materials.
-
Absolutely yes! We love creating one-of-a-kind jewelry pieces for you! We can make rings, earrings, bracelets and necklaces for you. Please send us an email with your request at l.essentialsco@gmail.com
-
Yes! We are obsessed with gold but we can make any of our jewelry pieces in silver if you’d like. Please send us an email at l.essentialsco@gmail.com
-
Want to create your own earrings with your friends and family?
We love a good time with friends, family and plenty of laughter. Please send us an email to l.essentialsco@gmail.com with details!
shipping,returns & bookings
-
All orders are refundable up to 50% if cancelled at least 30 days prior to event date. If order is cancelled 30 days or less from the event, no refund will be issued.
-
No returns are accepted. Client understands that L’Essentials LLC offers a collaborative design process and once the design is approved by the client, no changes can be made. Once the frame or jewelry is picked up or delivered, L’Essentials LLC assumes no responsibility for damage of the frame/ jewelry . If the product is damaged in shipping, we will provide a return shipping label for the damaged item for repair or replacement.
-
Clients are responsible for shipping their flowers to us, and all shipping costs (including final product) are client's responsibility. Shipping instructions will be provided after your purchase.
It is client's responsibility to label the bouquet with client name and order number prior to shipping.
Upon arrival, some flowers in your bouquet may not be suitable for preservation due to damage during shipping.
Shipping frames involves certain risks. If a frame is damaged during transit, we will provide a shipping label to return the damaged item for repair or replacement. If a product is damaged in shipping, client must send photos of damage and package to L’Essentials LLC in order to file an insurance claim
The client understands that if an address needs to change, the client is responsible for communicating the address change with significant notice to ensure proper delivery.
Let’s work together
*
Let’s work together *
Interested in working together? Fill out some info and we will be in touch shortly! We can't wait to hear from you!